YouthCARE Console

The YouthCARE Console is intended for use by employees and trusted parties relating to The Churches' Commission on Education Inc. only.

The following users are permitted to login to the YouthCARE Console:

Login Assistance & Password Reset Requests

If you are a new or existing user and are having trouble logging in, please email or call (08) 9376 5000 between the hours of 8:30AM and 4:30PM AWST Mon-Fri.

YouthCARE will never ask you for your password and will not distribute new or current passwords over the phone, in person or via email. All password reset requests must be submitted via this form. Once your request has been processed, you will receive your new login information via SMS. YouthCARE will only send your login details to the mobile number that you provided on your employee details form.

YouthCARE Corporate Email

Upon acceptance into your first school placement, you are automatically given access to a YouthCARE Mailbox, which is hosted by Microsoft Office 365. It is YouthCARE policy that all communications and correspondence carried out within the capacity of your official role be transmitted via this account. Official YouthCARE correspondence will be sent to this account, so be sure to check your YouthCARE inbox regularly.

Look for the ( Webmail) icon after logging in to access your mailbox via webmail. You can also setup your YouthCARE mailbox on your mobile device by downloading and signing into the official Microsoft Outlook App for iOS and Android. Instructions on how to do this can be found here.

Log An IT Service Request

By Phone

8:30am to 4:30pm, Monday to Friday (except public holidays):

(08) 9376 5000

By Email

You can check the status and availability of YouthCARE systems here:

You can log requests 24 hours a day using the YouthCARE IT support request form. We will attend to your request during normal business hours.

If your issue cannot be resolved over the phone, we will assign it to the people who can. YouthCARE provides administrative and support services to over 500 chaplains, please understand that it may take some time to respond to your enquiry if it is not categorised as urgent. When logging a request, please provide a detailed description of your issue including the system you are working on, your location, if you are aware of others experiencing similar issues, plus any error messages. This can help us diagnose your situation quickly and accurately. Thank you.